Privacy Policy

Last updated: 28 June 2025

1. Introduction

QuestMaster Legal Branding Consultancy ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and services.

We are registered in England and Wales and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

QuestMaster Legal Branding Consultancy
Legal Quarter Business Centre
15 Queen Victoria Street
London EC4N 4TP
United Kingdom
Email: [email protected]
Phone: +48 893 152 526

3. Information We Collect

3.1 Personal Information You Provide

Contact Forms: Name, email address, law firm/organisation, service interest, and message content
Newsletter Subscription: Email address
Phone Consultations: Name, contact details, and consultation notes
Service Delivery: Business information, branding requirements, and project-specific data

3.2 Information Automatically Collected

Website Analytics: IP address, browser type, device information, pages visited, and time spent on site
Cookies: As detailed in our Cookie Policy
Server Logs: Technical information for website functionality and security

4. How We Use Your Information

4.1 Lawful Basis for Processing

We process your personal data based on the following lawful bases:

Consent: Newsletter subscriptions and marketing communications
Contract: Service delivery and client relationship management
Legitimate Interest: Website analytics, business development, and improving our services
Legal Obligation: Compliance with accounting and legal requirements

4.2 Purposes of Processing

Responding to enquiries and providing quotations
Delivering branding and consultancy services
Sending newsletters and marketing communications (with consent)
Improving our website and services
Maintaining business records and compliance
Protecting against fraud and security threats

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

Service Providers: Website hosting, email delivery, and analytics services (under data processing agreements)
Professional Advisors: Legal, accounting, and business advisors bound by confidentiality
Legal Requirements: When required by law, court order, or regulatory authority
Business Transfers: In the event of a merger, acquisition, or business sale

6. International Data Transfers

We primarily process data within the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Adequacy decisions by the UK Government
Standard contractual clauses approved by the UK authorities
Binding corporate rules or certification schemes

7. Data Retention

We retain your personal data for the following periods:

Enquiry Forms: 2 years from submission
Newsletter Subscriptions: Until you unsubscribe
Client Records: 7 years after project completion (legal requirement)
Website Analytics: 26 months
Marketing Communications: Until consent is withdrawn

8. Your Rights

Under UK GDPR, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data in certain circumstances
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a structured format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected]. We will respond within one month.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data:

SSL encryption for data transmission
Regular security assessments and updates
Access controls and staff training
Secure data storage and backup procedures
Incident response procedures

10. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal data from children. If we become aware of such collection, we will delete the information immediately.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by email (for subscribers) or by posting a notice on our website.

12. Contact and Complaints

For privacy-related questions or to exercise your rights:

Email: [email protected]
Phone: +48 893 152 526
Post: Data Protection Officer, QuestMaster Legal Branding Consultancy, Legal Quarter Business Centre, 15 Queen Victoria Street, London EC4N 4TP

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: ico.org.uk
ICO Helpline: 0303 123 1113